Help
Everything you need to know to fully enjoy your Colors&Chill throw.
Frequently Asked Questions
How to use my Colors&Chill throw?
Unfold your throw, then color the illustrations with the provided markers. Let your creativity run wild and take your time.
Are the felt-tip pens included?
Yes, the markers are included with every blanket purchased. So you can start coloring as soon as you receive your order.
How many felt-tip pens are included?
Each blanket comes with a set of 12 markers that match its illustrations.
How long does delivery take?
Delivery can take up to 16 days maximum. Times may vary depending on the platform.
How do I track my order?
When your order ships, you will receive available tracking information by email. Then visit our website on the track my order page.
Can I wash my blanket?
Follow the care instructions on your throw's label. To preserve the colors, opt for a gentle wash and avoid high temperatures.
Are the colors washable?
Yes! Once your throw is colored, the colors remain after washing. Your creation will therefore be a lasting part of your daily life.
What is the return period?
You have 14 days from receipt of your order to request a return, subject to compliance with our return policy.
Under what conditions can an item be returned?
The throw must be unused, clean, complete, and in its original packaging. Please contact us before sending any returns to obtain the return procedure.
How do I ask for feedback or get help?
Please contact our customer service with your order number and the reason for your request. We will then inform you of the next steps.